Frequently asked Questions

Q: If I make pre-need arrangements with Heritage Funeral Home and we move at a later date what are my options in regard to my pre-need arrangements?
A: Pre-need funeral arrangements are transferable from one funeral home to another and can be done in advance or at the time of need. Transferring a pre-need policy is a simple task and typically requires only one form and signature. The transfer of a pre-need arrangement can be done for yourself in advance or by the family member handling the arrangements at the time of need.

Q: What happens if my loved one passes while in a facility such as a Nursing Home or Hospice House?
A: Let the facility staff know that you would like to use Heritage Funeral Home and upon your request, they will call us at (864) 757-1771.

If the passing occurs at home and your loved one is under hospice care, the hospice nurse will notify us. If hospice is not involved, you will need to call 911. Let the EMT’s know that you want to use Heritage Funeral Home and they will contact us.

Q: If death occurs after business hours what do I do or who do I call?
A: We personally cover our phones 24 hours a day, 7 days a week. Our number is (864) 757-1771. We do not utilize a call center. You will speak directly to our on-call Director and members of our staff respond to every call.

Q: Once my loved one is in the care of Heritage Funeral Home, what do I need to bring with me to the arrangement meeting?
A: Pertinent Information about your loved one such as: their full name, date of birth, social security number, military discharge papers (DD 214), articles of clothing, glasses, jewelry, etc.

Q: What are our payment options and when is payment expected?
A: We accept checks, credit/debit cards, cash, valid insurance assignment and all pre-need contracts. The family’s plan for payment of services rendered should be discussed and agreed upon during the arrangement conference.

If you have other questions please call us at (864) 757-1771 or email us at: AndyByrd@Heritage-Funeral.com.